Frequently Asked Questions

Q. Does the bus have a bathroom?
A. Yes. Our bus does have a fully operational restroom.

Q. How many passengers does your bus hold?
A. We have a 56 Passenger Charter Bus

Q. Which Correctional Facilities do you service?
A. Currently we are only servicing Clinton Annex, Clinton Main, Upstate, Franklin and Bare Hill

Q. How soon in advance can I make a reservation?
A. REYN or SHYNE passengers are permitted to make their reservations up to two weeks in advance to their date of travel. Out of town travelers making arrangements to ride with us are permitted to book their trips up to a month in advance.

Q. What are your pick up times and locations?
A. We have three New York City pick up locations and one Albany pick up.
  #1 Downtown Brooklyn - Flatbush & 4th Avenue (Atlantic Terminal/ Bath & Body Works) 11:00 PM Arrival - 11:15 Departure
  #2 Harlem - 125th & Lenox (McDonalds) 11:30 PM
  #3 Bronx - 149th Grand Concourse (Post Office) 12:00 AM Arrival - 12:35AM Departure
  #4 Albany -  34 Hamilton Street Albany, NY 12207 (Grey Hound Station) 2:30 AM

Q. Do you have experienced drivers?
A. Yes. All of our drivers are experienced and possess the proper credentials for the job.

Q. Do you accept debit or credit?
A. No. As of now we are only accepting cash which can be paid upon boarding however, REYNorSHYNE plans to accept credit and debit cards in the very near future.

Q. What is the cancelation policy?
A. It is appreciated if any cancellations are made as soon as possible or at least during the confirmation call that all REYNorSHYNE guests receive on the day of travel between 2PM and 7PM. Frequent no call no shows are frowned upon.